Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. What about hotel and transfers? KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= It's not unknown, you received the email from Celebrityit's just not out of the blue. 75% of total price. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. That information is also on the line's celebritycruises.com website. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. my TA. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. The deadline to request a transfer is May 4, 2022. Affluent Media Group, a Dotdash Meredith company. *Excluding any previously suspended sailings on these dates. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Get expert advice, insider tips and more. Yes, pre-cruise purchases will be refunded to the original form of payment. By Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Who can I contact about this? Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. We were on board Reflection which departed PE on March 13th. From August 2022 Travel + Leisure, published by TI Inc. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. Europe Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. This would gain X some brownie points I am sure! If you request a refund, your 125% FCC will be deactivated. It's the same form. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o Holland America: Approximately 60 days. Challenging this on your credit card will not get you anywhere. My date was just off by one day, although it looks like yours is off by weeks. Is cruise/vacation cancellation protection available? Do standard Final Payment timelines still apply? Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Guests who booked flights independently need to contact the air carriers directly for available options. By proceeding, you agree to Cruise Critics. Can you use your Future Cruise Credit (FCC) on an existing booking? The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Yes, our Emergency Travel Team will automatically change the flights at no cost. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. 2023 Celebrity Cruises, Inc. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Celebrity Cruises. Any promotional onboard credits will be forfeited. If you have paid in full, the amount will be issued in the . b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Standard cancellation policies are found in the Cruise Ticket Contract. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. I did it yesterday and it was a very simple process. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. The cruise is still showing in. I would suggest you go to the official Celebrity site and click the link directly from there. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Works fine. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. I was able to select my cruise dates and the application was submitted. The agent was very understanding when I voiced concern about the trip. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Celebrity has postponed the restart . More happens on the Edge. Inside those dates, cancellation fees will apply according to the timeframes found below. There is no need to call to initiate the process. How can CruiseCare help with regard to coronavirus (COVID-19)? % If your cruise has been cancelled. Celebrity customer service for existing reservations can be reached. Posted March 19, 2014. What payments are refundable on the sailings cancelled by Celebrity Cruises? Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. This is way out of final payment so it would be 100% refund. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. If you do not make a selection, the company. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. How can I start the process for a full refund? I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Unfortunately here in the UK, we have no other option. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. 154. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. How long will I have to redeem my Future Cruise Credit (FCC)? 4 0 obj Ships' Registry: Malta and Ecuador. Celebrity Cruises: 30 business days. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. The former Top Gear presenter took to Twitter this evening to deny . If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. :3"/ Cu*D A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Yes. The cruise is still showing in our account on website when we log in. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. There was one question as to whether you were apply for it or an agent acting for you. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. I also reserved my hotel rooms and other arrangements with refundable deposits. Checked with TA and was told to check with them after 30 days. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Guess I'll check with them tomorrow. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? The link works fine. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . What You Need to Know. No response or refund from Celebrity. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. B0MLG6X;/S]7g0t"kM#jk?u7^ If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Which bookings are eligible for the Best Price Guarantee? Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. I of course have not received a check back yet. However, FCCs cannot be used to obtain a refund. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? A list of exclusions will be provided. How are Non-Refundable Deposit bookings impacted by this policy update? These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Go to site, Already booked? What if they want to cancel over fear of the coronavirus (COVID-19) spreading? We received our credits within a week. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. We were on the 3/6-15 as well. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? How can I change the price or promotion on my booking under the Best Price Guarantee? Disney Cruise Line: Did not respond to a request for information. LauraS Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. I'd be delighted to receive credit that I could apply to a future trip. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Started June 21, 2021, By I got a refund of every dime. I made my reservation using Casino Certificates. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). When opting for a refund you will forfeit the bonus 25% amount of your FCC. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. When does myGlobal Suspension or Cruise With Confidence FCC expire? If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Norwegian Cruise Line: 90 days Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. For all other Covid-19 information, please see our Coronavirus hub page. I was under the impression that I did not have to go through my TA. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. I really hope X and Royal Caribbean as a whole can weather this storm. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. You will be able to leave a comment after signing in, By Matching offers you missed out on will be added to your onboard account. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? Well, 48 hours and two emails l. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF What did the Cruise with Confidence program offer? I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. Health & Safety Update. I presume this then illustrates what is due back to us. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Please confirm so that we may annotate your policy. We paid for the trip and had trip insurance. All Rights Reserved. I'll update when we get either. Plus, our limited-time bonus onboard . Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Multiple FCCs may be applied per guest within the same reservation. %PDF-1.7 Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. CC Help Jenn What kind of compensation will they receive? So it will all take time. He answered all my questions and didn't attempt to rush me off the phone. Unfortunately, no. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. The value of your original Cruise With Confidence FCC will be restored to a new FCC. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Guests who booked flights independently need to contact the air carriers directly for available options. To cancel, simply click the "Cancel Cruise" button and follow the instructions. #1. You will be able to leave a comment after signing in, By Dont know what I will do with a huge credit on my card. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. , explore Europe in Relaxed Luxury. Emails will be answered in the order received. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Icing on the cake is I'm a first-time cruiser, lol. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. I booked a cruise on board that has now been cancelled by Celebrity. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. (Applicable to US guests only.). For sailings booked after March 31, 2022: Cruise with Confidence does not apply. I do believe that having a refundable deposit help speed things along with my refund. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Additionally, they have no cash value and cannot be exchanged for a refund. Verified customer. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Nothing new from X on our credit card! UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. Hope it won't be necessary. One thing I will say, NEVER, EVER book a non-refundable trip! What sailings qualify for Cruise with Confidence? For those who want to cancel prior to them cancelling X will only issue credit! R. Robert Blewitt of Laugharne, GB. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Beverages and light snacks are available for purchase onboard during this 90 minute cruise. It seems as if I do not. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. My two cruises are still active when I log in to their website. Viking River Cruises review: Ocean Cruise to South America. Virginia. Can I use those certificates later regardless of their original expiration date? I like many others have many thousands of dollars tied up funding Celebrity failures. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first.
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